Shipping Policy

Thank you for shopping with Nenuya. We are committed to delivering your order safely and efficiently. Please read the following shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. During peak shopping seasons, promotional events, or holidays, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you by email.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Destinations

Nenuya currently ships to most countries and regions worldwide.

If we are unable to deliver to your location due to shipping restrictions or carrier limitations, you will be informed before your order is processed, and any payment made will be refunded accordingly.

Estimated Delivery Time

Delivery times vary depending on your destination and local carrier services.

United States & Canada: Approximately 7–15 business days
Europe: Approximately 7–18 business days
Australia & New Zealand: Approximately 8–18 business days
Other International Destinations: Approximately 10–20 business days

These delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping fees are calculated based on the destination, package weight, and shipping method selected.

The exact shipping cost will be displayed during checkout before payment is completed. Any applicable shipping promotions or discounts will also be shown automatically at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details.

Tracking information may take 24–72 hours to become available after the carrier has received the package. If your tracking information has not been updated after several days, please get in touch with our customer support team for assistance.

Customs, Duties, and Taxes

For international shipments, customs inspections may occasionally result in additional delays beyond our control.

Any import duties, customs fees, taxes, or other charges imposed by your local customs authority are the customer's responsibility unless otherwise stated at checkout.

We recommend checking your country's import regulations before placing an order.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before submitting your order.

Nenuya cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please get in touch with us as soon as possible. While we will do our best to update your information before shipment, we cannot guarantee that changes will be made once an order has entered the fulfillment process.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please get in touch with us promptly with your order number and any relevant information.

We will work closely with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

Multiple Packages

For logistical reasons, items within the same order may occasionally be shipped separately from different fulfillment centers.

If this occurs, you will receive separate tracking information for each shipment, and the remaining items should arrive shortly afterward.

Delivery Responsibility

A shipment is considered successfully delivered once the shipping carrier has marked it as delivered.

If a package has been delivered according to the carrier's tracking but cannot be located, customers are encouraged to first check with household members, neighbors, building management, or the local carrier before contacting us.